Customer Care

At Renessence, we’re committed to providing all of our clients with outstanding customer service.
For immediate answers to many of your questions, please visit our FAQ section.

Renessence, LLC
214 South Clay Street
Louisville, KY 40202
Toll-Free: 1.855.405.GROW (4769)

Hours of operation: 9:00 AM – 5:00 PM Eastern Time, weekdays excluding holidays.

You may contact us via email at and we will do everything possible to respond to your inquiries within 48 hours, weekdays excluding holidays.

Renessence offers the following shipping methods:

2nd Day Air
Next Day Air
If not completely satisfied with your purchase Renessence accepts items for return or exchange within 45 days of purchase. Items will be refunded for the price as shown on your receipt. Only items purchased are refunded. Shipping and handling costs will not be refunded. Items should be sent to:

Renessence LLC
Attn: Returns & Exchanges
214 South Clay Street
Louisville, KY 40202

If you have questions regarding returns and exchanges contact us at 1.855.405.GROW (4769) or email

Returns/Exchanges Restrictions
Only items purchased through may be accepted for a return or exchange. Items purchase from a store location will not be accepted for an exchange or refund.
Damaged Shipments
If an item is broken or damaged in transit, please contact us within 30 days and we will send a replacement. Replacements will not be sent after 30 days.

Orders will be processed within 24 hours, Monday through Friday, excluding holidays. Express orders placed before 2:00 PM Eastern Time will ship same day.

We are required by law to apply sales tax to orders (including shipping & handling) for all states where we have a presence.

The prices displayed on this web site are quoted in U.S. currency. Prices are subject to change at any time. A sales tax and shipping & handling charge will be determined by the ship-to address of the order and automatically added.

Renessence accepts American Express, MasterCard and Visa for online payment.

At this time we do not ship outside of the U.S.A.

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